Don’t hesitate to ask if the speaker needs a moment to compose themselves, but do so tactfully and with respect. ![]() Acknowledge this fact and let the person know that it’s all right to feel these emotions. Some topics, particularly sensitive ones or those involving private information, might make people emotional. Some nonverbal cues include their gestures, facial expressions, where they look while they talk, posture, and more. For instance, a person’s body language may show a lack of confidence, even if what they say indicates the opposite. You can gain much more insight into someone’s thoughts, feelings, and emotions through nonverbal communication. Robert Baden-Powell once advised, “If you make listening and observation your occupation, you will gain much more than you can by talk.” With that said, don’t just pay attention to the words someone says. Asking open-ended questions demonstrates you’re listening and encourages further discussion. Sometimes you may restate what they’ve said as a way to ensure you understand them. One of the best active listening techniques is to ask the speaker questions. Show the speaker they have your full attention. Scott Peck once said, “You cannot truly listen to anyone and do anything else at the same time.” Note what could cause a distraction and get rid of it. Leaders may also choose to have an open-door policy, where employees can come talk to them when they feel they need to. That might mean establishing a policy of open communication where people are free to give their opinions. Create a Safe EnvironmentĪccording to the same Zenger/Folkman study, one of the essential active listening skills is creating an environment that helps people feel comfortable talking about sensitive or complex topics. The following active listening techniques and skills will help you become a better active listener, as well as a better leader. Many executives and managers believe it simply means sitting there and listening to a speaker, but it involves so much more than that.
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